LOOKING TO JOIN THE TEAM? WE'RE HIRING!

• Aesthetic Care Specialist _{(RN, LPN, Esth.)}

  • The Aesthetic Care Specialist is a critical member of the Chapter team. This position is responsible for: Delivering a variety of skin treatments and services with exceptional skill and confidence, including SkinPen, DiamondGlow, chemical peels, laser hair removal, skin Chapternation; delighting guests with exceptional customer service; supporting and participating in sales and marketing strategies; having up-to-date knowledge about Chapter products and services; and confidently educating guests on the benefits of Chapter products and services. This position is pivotal in achieving guest's satisfaction, retention, and word-of-mouth referrals, and will have a significant impact on the ongoing success of Chapter Aesthetic Studio.

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• Guest Services Specialist

  • The Guest Service Specialist is a crucial member of the Chapter team. This position is responsible for: Delighting guests with exceptional customer service; answering the phone with a smile and completing all reservations with 100% accuracy; ensuring efficient guest flow through the Clinic; having up-to-date knowledge about Chapter products and services; educating guests about Chapter products, services, and policies. This position is pivotal in achieving guest satisfaction, retention, and word-of-mouth referrals, and will have a significant impact on the ongoing success of Chapter.

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• Studio Manager

  • The Studio Manager plans and directs the day-to-day operations of their assigned studio. This person manages and supports consultative sales; develops strategies to improve customer service, drive studio sales, and increase profitability. They also ensure client needs are met, complaints are resolved, and service is delivered according to the brand standard. The Studio Manager coaches team members to optimal performance, recruits additional team members and resolves issues as needed. As the primary point of communication for the team, this position requires high attention to detail, strong communication, and organization. This position has direct supervision of the non-clinical team.

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• Aesthetic Education Consultant

  • The Aesthetic Education Consultant is vital to driving sales results by promoting and selling Chapter services. We are looking for a top sales performer with a proven track record of consultative sales success. The preferred candidate is confident with a high level of integrity coupled with guest first attitude. The AEC is responsible for performing SkinScan consultations and selling service and product treatment plans. In addition to new guest sales, this role requires follow-up with previous potential guests who have not purchased services in the past, as well as cross promoting new services/products to existing guests.

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• Managing Clinical Director _(NP)

  • The Managing Clinical Director plays a critical role in mastering Chapter’s guest care by providing high quality, result-oriented service, and product solutions. Additionally, they ensure all protocols, safety precautions, and scope of practice are followed. This key position is ultimately responsible for the clinic’s performance and seeks this opportunity with an entrepreneurial spirit and mindset. He or she has direct supervision of the clinical team.

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