Policies and Best Practices

At Chapter, we’re all about respect and consideration. That’s why we’ve established these policies and best practices to set expectations and to ensure an all-around positive experience for you, our guests, and our team.

When to arrive

Please arrive at your appointment 20 minutes before your scheduled time to complete paperwork. You may also complete your Intake Paperwork and Skin Health Assessment and either email to or bring with you to your appointment. 

Cancellation policy

Due to the popularity of our unique services, and as a courtesy to the staff and other guests, we require a minimum of 24 hour advance notice of appointment cancellation or changes. Appointments cancelled or changed after the notification period will result in a cancellation fee—a charge of 50% of the treatment fee for that day. Botox appointments will result in a fee of a minimum of 20 units.

Late arrivals will result in the appointment concluding at the original time scheduled and at the regular treatment price.

No notification of cancellation will result in a full charge of the regular treatment price.

Confidentiality assured

You can trust Chapter with your care and complete confidentiality regarding all aspects of your treatments and services.

Gratitude and gratuities

Our best reward is your referrals of friends and family. Gratuities are, therefore, left to your discretion. If you would like to show your appreciation to your aesthetic service specialist, you may leave them a monetary tip by cash, check or credit card.

Age limits

Chapter welcomes guests of all ages; however, some services may require parental release before the service can be rendered on those under the age of 18.


Please do not bring jewelry or valuables into the studio. Chapter cannot be responsible for lost or damaged items.

Cell phones

To ensure you and other Chapter guests get the full benefit of the self-care experience, we ask that you please turn off your cell phone or put it on silent.

What’s your preference?

Personalization is a key part of your Chapter experience. Your Aesthetics Specialist can usually modify all aspects of facial treatments to your preference, including amount of light, table temperature, and volume of music. Let us know if you’d like to have a conversation or prefer to enjoy the treatment in silence. Feel free to ask questions. Your Aesthetics Specialist will appreciate knowing your thoughts and clarifying any issues you may have.