At Chapter, we’re all about respect and consideration. That’s why we’ve established these policies and best practices to set expectations and to ensure an all-around positive experience for you, our guests, and our team.
You can trust Chapter with your care and complete confidentiality regarding all aspects of your treatments and services.
Our best reward is your referrals of friends and family. Gratuities are, therefore, left to your discretion. If you would like to show your appreciation to your aesthetic service specialist, you may leave them a monetary tip by cash, check or credit card.
Chapter welcomes guests of all ages; however, some services may require parental release before the service can be rendered on those under the age of 18.
Please do not bring jewelry or valuables into the studio. Chapter cannot be responsible for lost or damaged items.
To ensure you and other Chapter guests get the full benefit of the self-care experience, we ask that you please turn off your cell phone or put it on silent.
Personalization is a key part of your Chapter experience. Your Aesthetics Specialist can usually modify all aspects of facial treatments to your preference, including amount of light, table temperature, and volume of music. Let us know if you’d like to have a conversation or prefer to enjoy the treatment in silence. Feel free to ask questions. Your Aesthetics Specialist will appreciate knowing your thoughts and clarifying any issues you may have.