Appointments

Making an appointment

We encourage guests to schedule appointments well in advance, especially prior to major holidays, as our schedules typically fill up quickly. Chapter also encourages pre-booking your next appointment at the conclusion of all appointments.

• All service reservations require a credit card for guarantee.

• Due to the popularity of our most-loved services and as a courtesy to the staff and other guests, we require a minimum 24 hours’ advance notice of appointment cancellations or changes.  

• Appointments canceled or changed after the notification period will result in a cancellation fee or service being deducted from your package.

• The cancellation fee is 50% of the treatment fee.

• Late arrivals will result in the appointment concluding at the original time scheduled and at the regular treatment price.

• No notification of cancellation will result in a full charge of the regular treatment price